{"id":53392,"date":"2023-12-08T13:19:39","date_gmt":"2023-12-08T13:19:39","guid":{"rendered":"https:\/\/megasol.ch\/support\/"},"modified":"2026-07-27T13:37:09","modified_gmt":"2026-07-27T13:37:09","slug":"support","status":"publish","type":"page","link":"https:\/\/megasol.ch\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row gap=\"4\" background_type=\"\" css=\".vc_custom_1738568717909{margin-top: 30px !important;}\"][vc_column width=\"2\/3\"][vc_custom_heading text=\"Centre d'aide de Megasol\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\"][vc_column_text css=\".vc_custom_1738568701506{margin-top: 10px !important;margin-bottom: 20px !important;}\"]Trouvez rapidement et facilement les r\u00e9ponses \u00e0 vos questions ! Sur notre page d'aide, vous trouverez toutes les informations importantes sur les conditions de garantie, les extensions de garantie et l'assistance technique.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][\/vc_column][\/vc_row][vc_row background_type=\"\" css=\".vc_custom_1738569164178{margin-top: 30px !important;}\"][vc_column width=\"2\/3\"][vc_custom_heading text=\"Demande d'assistance\" use_theme_fonts=\"yes\"][vc_column_text css=\".vc_custom_1738569841967{margin-top: 10px !important;margin-bottom: 20px !important;}\"]Une aide rapide pour votre produit Megasol ! Vous avez des questions ou besoin d'aide ? Notre \u00e9quipe d'assistance se fera un plaisir de vous aider. Contactez-nous d\u00e8s maintenant ![\/vc_column_text][vc_btn title=\"vers le formulaire d'assistance\" style=\"flat\" shape=\"square\" color=\"warning\" size=\"sm\" link=\"url:https%3A%2F%2Fform.asana.com%2F%3Fk%3DPk_EVgK0BI9zqu6JYEuuTA%26d%3D399783778151161%26origin%3Dembed||target:%20_blank|\"][\/vc_column][vc_column width=\"1\/3\"][\/vc_column][\/vc_row][vc_row background_type=\"\" css=\".vc_custom_1738569164178{margin-top: 30px !important;}\"][vc_column width=\"2\/3\"][vc_custom_heading text=\"Demande d'assistance \/ Inscription \u00e0 Hoymiles\" use_theme_fonts=\"yes\"][vc_column_text css=\".vc_custom_1781705251445{margin-top: 10px !important;margin-bottom: 20px !important;}\"]Tu souhaites cr\u00e9er un compte S-Miles ? Tu as des questions sur ton produit Hoymiles ou sur son installation\/mise en service ? Notre \u00e9quipe d'assistance se fera un plaisir de t'aider. Alors n'h\u00e9site pas, contacte-nous d\u00e8s maintenant ![\/vc_column_text][vc_btn title=\"vers le formulaire d'assistance\" style=\"flat\" shape=\"square\" color=\"warning\" size=\"sm\" link=\"url:https%3A%2F%2Fform.asana.com%2F%3Fk%3DOO-BRQZE8XTys0Yzlo_rmg%26d%3D399783778151161||target:%20_blank|\"][\/vc_column][vc_column width=\"1\/3\"][\/vc_column][\/vc_row][vc_row background_type=\"\" css=\".vc_custom_1738569164178{margin-top: 30px !important;}\"][vc_column width=\"2\/3\"][vc_custom_heading text=\"Conditions de garantie pour les modules standard\" use_theme_fonts=\"yes\"][vc_column_text css=\".vc_custom_1738571485269{margin-top: 10px !important;}\"]Nos modules solaires sont synonymes de qualit\u00e9 et de fiabilit\u00e9. Informez-vous sur les conditions de garantie et assurez-vous des performances \u00e0 long terme.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][\/vc_column][\/vc_row][vc_row gap=\"15\" equal_height=\"yes\" background_type=\"\" css=\".vc_custom_1738587828150{margin-top: 10px !important;margin-bottom: 10px !important;}\"][vc_column width=\"1\/3\" css=\".vc_custom_1738587680197{background-color: #ffffff !important;}\"][vc_column_text css=\".vc_custom_1738914346775{margin-top: 20px !important;}\"]Module haute performance Mxxx-60-x Uxx<\/p>\n<p>Module haute performance Mxxx-HC120-x Uxx<\/p>\n<p>Module haute performance Mxxx-60-x NICER 3<\/p>\n<p>Mxxx-60-tc GG LEVEL<\/p>\n<p>MATCH Tile Mxxx-xx<\/p>\n<p>MATCH Slate Mxxx-xx[\/vc_column_text][vc_column_text css=\".vc_custom_1738914435454{margin-bottom: 20px !important;}\"]<a style=\"color: #ff7800;\" href=\"https:\/\/megasol.ch\/wp-content\/uploads\/2025\/02\/Megasol_FR_Conditions-de-garantie_Panneaux-standard_10-25.pdf\" target=\"_blank\" rel=\"noopener\">Garantie_panneux_standard_10-25.pdf<\/a>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\" css=\".vc_custom_1738587701895{background-color: #ffffff !important;}\"][vc_column_text css=\".vc_custom_1738914388872{margin-top: 20px !important;}\"]Module haute performance Mxxx-60-x GG Uxx<\/p>\n<p>Module haute performance Mxxx-HC108-x GG Uxx<\/p>\n<p>Module haute performance Mxxx-HC120-x GG Uxx<\/p>\n<p>Module haute performance Mxxx-HC144-x GG Uxx<\/p>\n<p>Module haute performance Mxxx-60-x GG NICER X<\/p>\n<p>Module haute performance Mxxx-HC120-x GG NICER X[\/vc_column_text][vc_column_text css=\".vc_custom_1738914459272{margin-bottom: 20px !important;}\"]<a style=\"color: #ff7800;\" href=\"https:\/\/megasol.ch\/wp-content\/uploads\/2025\/02\/Megasol_FR_Conditions-de-garantie_Panneaux-standard_15-30.pdf\" target=\"_blank\" rel=\"noopener\">Garantie_panneaux_standard_15-30.pdf<\/a>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\" css=\".vc_custom_1738587780069{background-color: #ffffff !important;}\"][vc_column_text css=\".vc_custom_1738914405244{margin-top: 20px !important;}\"]Swiss Premium Mxxx-60-x GG3<\/p>\n<p>Swiss Premium Mxxx-60-x GG NICER 3<\/p>\n<p>Swiss Premium Mxxx-60-b GG LEVEL<\/p>\n<p>Module haute performance Mxxx-60-b GG LEVEL[\/vc_column_text][vc_column_text css=\".vc_custom_1738914478525{margin-bottom: 20px !important;}\"]<a style=\"color: #ff7800;\" href=\"https:\/\/megasol.ch\/wp-content\/uploads\/2025\/02\/Megasol_FR_Conditions-de-garantie_Panneaux-standard_15-35_V2.pdf\" target=\"_blank\" rel=\"noopener\">Garantie_panneaux_standard_15-35.pdf<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row background_type=\"\" css=\".vc_custom_1744897398421{margin-top: 30px !important;margin-bottom: 10px !important;}\"][vc_column width=\"2\/3\"][vc_custom_heading text=\"Enregistrement du produit pour prolongation de garantie\" use_theme_fonts=\"yes\"][vc_column_text css=\".vc_custom_1738570431806{margin-top: 10px !important;margin-bottom: 20px !important;}\"]Plus de s\u00e9curit\u00e9 pour votre installation solaire ! Prolongez la garantie de vos modules Megasol et profitez d'une protection \u00e0 long terme et d'une s\u00e9curit\u00e9 d'investissement maximale.[\/vc_column_text][vc_column_text css=\".vc_custom_1751623748991{margin-top: 10px !important;margin-bottom: 20px !important;}\"]Cette garantie et cette promesse de performance s'appliquent aux modules solaires suivants :<\/p>\n<p>&nbsp;<\/p>\n<p>Module haute performance Mxxx-HC96-x BF GG U30b<br \/>\nModule haute performance Mxxx-HC108-w BF GG U30b<br \/>\nModule haute performance Mxxx-HC108-b GG RC U30b[\/vc_column_text][vc_column_text css=\".vc_custom_1744897510028{margin-bottom: 20px !important;}\"]<a style=\"color: #ff7800;\" href=\"https:\/\/megasol.ch\/wp-content\/uploads\/2025\/04\/Conditions_de_garantie_etendue_pour_les_modules_solaires_standard.pdf\" target=\"_blank\" rel=\"noopener\">Conditions_de_garantie_etendue_pour_les_modules_solaires_standard.pdf<\/a>[\/vc_column_text][vc_btn title=\"prolonger la garantie maintenant\" style=\"flat\" shape=\"square\" color=\"warning\" size=\"sm\" link=\"url:https%3A%2F%2Fform.asana.com%2F%3Fk%3DvVm-iZHVkWYmE7zqb5BCHw%26d%3D399783778151161||target:%20_blank|\" css=\".vc_custom_1744897414371{margin-top: 20px !important;}\"][\/vc_column][vc_column width=\"1\/3\"][\/vc_column][\/vc_row][vc_row gap=\"4\" background_type=\"\" css=\".vc_custom_1738570004404{margin-top: 50px !important;}\"][vc_column css=\".vc_custom_1552896207452{padding-top: 20px !important;padding-bottom: 20px !important;}\"][vc_custom_heading text=\"Autres th\u00e8mes\" use_theme_fonts=\"yes\"][\/vc_column][\/vc_row][vc_row gap=\"4\" background_type=\"\" css=\".vc_custom_1553431987761{margin-bottom: 0px !important;}\"][vc_column][vc_column_text]        <div class=\"custom_grid_view\">\r\n                            <div class=\"prdct_main_wrp prdct_page_for_grid_customize projects_wrap\">\r\n                    <div class=\"woocommerce columns-3  image-proportions crop-4-3\">\r\n                        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list-item;\">\r\n                                <a href=\"https:\/\/megasol.ch\/fr\/applications\/\" class=\"custom_cat_link\" rel=\"bookmark\" title=\"Applications\"><\/a>\r\n                                                                    \t                            <div style=\"background-image:url(https:\/\/megasol.ch\/wp-content\/uploads\/2020\/01\/megasol_systeme.jpg)\" class=\"attachment-shop_catalog size-shop_catalog wp-post-image\" alt=\"Applications\">\r\n    \t                                <div class=\"clear\"><\/div>                 \r\n    \t                                <div class=\"product_title\">\r\n    \t                                    <h3> <a href=\"https:\/\/megasol.ch\/fr\/applications\/\" rel=\"bookmark\" title=\"Applications\">Applications<\/a> <\/h3>\r\n    \t                                    <div class=\"excerpt_content_wrap\">\r\n    \t                                        Toutes les possibilit\u00e9s de production d'\u00e9nergie solaire efficace et rentable.                                    \r\n    \t                                    <\/div>\r\n    \t                                <\/div>\r\n    \t                            <\/div>\r\n                                          \r\n                            <\/li>\r\n                                                        <li class=\"post-8867 product type-product status-publish has-post-thumbnail product_cat-facade product_cat-flat-roof product_cat-oem product_cat-off-grid product_cat-pitched-roof product_cat-steel-construction shipping-taxable product-type-simple\" style=\"display: list-item;\">\r\n                                <a href=\"https:\/\/megasol.ch\/fr\/entreprise\/collaboration\/\" class=\"custom_cat_link\" rel=\"bookmark\" title=\"Collaboration\"><\/a>\r\n                                                                    \t                            <div 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